June 8, 2022
OneCo's co-operation with Ellevio extended
After a long procurement process with tough competition, Ellevio has chosen OneCo as its continued supplier for customer-oriented services.
OneCos and Ellevios co-operation in customer-oriented services goes back a long way. Together we have continuously developed the area, and this is the fourth time that OneCo has received Ellevio's renewed confidence.
- We would like to congratulate OneCo on winning the contract and look forward to a continued good cooperation," says Stefan Ytterbom, Head of Purchasing at Ellevio.
Under the contract, a range of customer-related services are provided for all concessions and all meters in categories 1-5. Some of the services included in the agreement are connections, meter-related assignments, remodelling, maintenance services, inspections and clean-up services. Also accredited controls of measurement systems, warehousing and logistics, customer booking and planning are included.
Both OneCo and Ellevio place great emphasis on customer satisfaction and share a common understanding of how important this area is. We also have a strong focus on sustainable delivery, with an emphasis on maximising a safe and secure working environment and minimising environmental impact.
- We are very pleased with the new agreement we have signed and feel that the content has been further strengthened compared to previous agreements through, among other things, an increased customer focus, says Emma Thorsén, Customer and Marketing Manager at Ellevio.
Patrik Johansson, CEO of OneCo, is also pleased with the continued co-operation.
- We are pleased with the continued confidence from Ellevio. We have a good co-operation since before and have a solid common ground to stand on. A big thank you to everyone involved who daily makes sure to deliver high quality services which has made this success possible.
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